Knowledge management for employees is important! It has a tangible impact on everyone involved. It succeeds by making the productivity of employees visible, giving them freedom to make decisions and providing them with the best possible data for this purpose. This is the only way to guarantee that the right decisions are made for the company and that problems are blockades are overcome.

Knowledge management increases the productivity of your employees

Through modern knowledge management it is possible to make the collective intelligence of your entire company discoverable and to manage this knowledge optimally. Your employees benefit from an unprecedented level of independence.

An information platform like Sherlock helps your company make the knowledge it has collected accessible to all employees. This access to internal resources from different departments is urgently needed to ensure progress and time-efficient processes. By connecting departments and different data silos, your employees are able to access the knowledge and insights of colleagues in other departments. This helps with troubleshooting, good communication, advising customers and making the right decisions.

Interruptions are minimized

It takes an average of 25 minutes to get back into a productive flow after an interruption in work. So at this point it is important to avoid these interruptions. In this way, tasks are processed effectively and solutions are found, even without colleagues being disturbed.

Minimize requests to experts with knowledge management for employees

An expert in his or her field can also be a data silo in the broadest sense. It happens that he or she is asked the same questions over and over again. But if the expert knowledge is documented, stored and accessible, the team can inform itself. This also avoids the situation where important knowledge only resides in individual employees. Only if the knowledge in the process has been stored in the company it is available to the company in the long term.

Quick responses to customer questions / problems

Customer-facing colleagues, in particular, depend on having all the important information immediately available to them. When employees do a keyword search and find an answer quickly, they can help customers more efficiently, providing a more positive customer experience. One example of how the Sherlock data platform can help is the Service Assistant solution based on it. All relevant service information is linked from the various source systems and made available to any user, whether it’s a maintenance engineer, service technician, support or your customers themselves, via a user-friendly interface – the Service Assistant. Learn more about the software here: Service Assistant