To guarantee the success of knowledge management, it is necessary to have a knowledge management strategy and to take appropriate measures. For this purpose, a wide variety of tools, methods and tactics are available to enable the best possible knowledge exchange. The most important pillars to achieve the set goals are the knowledge audit, document management, knowledge operations and moderation:

The knowledge audit

The knowledge audit is the determination of the current state. It is about identifying knowledge distribution, knowledge usage and knowledge building. To enable knowledge sharing, you need to become aware of where your knowledge is located in the organization. Locate your data silos. Analyze how you can access the information there and who is the relevant expert. What knowledge areas are critical to the business and are there gaps that need to be addressed? Clearly, every company is made up of a wide variety of departments that store their data separately for their own use. Make sure to make all these silos accessible. Only then can a sustainable, successful knowledge management strategy be developed.

Document management

Document management is all about creating an information architecture for explicit knowledge, keyword organization. This is done by breaking down data silos and connecting them with each other. The Sherlock information platform helps avoid imponderable interfaces and automates your information provision. In addition, Fischer’s editorial system TIM can be used to optimize editorial processes with maximum flexibility. TIM can be used as a CMS for technical documentation, marketing and training, and is able to put them on a digital footing throughout. More information about TIM can be found here: TIM Content Management System

Knowledge operations

Knowledge operations deals with the mobilization or flow of knowledge. How can we ensure that the right knowledge gets to where it is needed? Fischer’s Content Delivery offers one possibility. Content Delivery is based on the Databrain Sherlock information and data integration software. The SaaS solution is able to connect information sources, such as ERP or PIM systems, in order to provide the user with the information at any place, at any time.

Co-creation & moderation: Making knowledge visible

In closed data silos there is often invisible, “silent” knowledge hidden. By breaking down the data silos, this knowledge is made accessible. In light of this, your employees develop a new sense of responsibility for problem solving. Information and data are no longer stored behind closed doors, but are easily accessible to target groups. They are collected, for example, to optimize processes, avoid errors and work more efficiently. Having all this data in mind guarantees a new view of the big picture. Everyone is a part of the company, recognizes the goals and sees their contribution or role on the path to success. Every employee can make a better contribution through the appropriately provided information and good knowledge management.